Acceptance of Terms
By accessing and using the Neoservice website and services, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions. These terms apply to all visitors, users and other persons who access or use our services. If you do not agree with any part of these terms, you must not use our website or services.
These Terms and Conditions constitute a legally binding agreement between you and Neoservice. We reserve the right to modify these terms at any time, and your continued use of our services following any change indicates your acceptance of the new terms. These terms are governed by Swiss law, specifically the laws of the Canton of Vaud, and any dispute shall be submitted to the competent courts of Vaud.
Use of Services
Neoservice provides web design, development and digital marketing services. Our services are intended for legitimate commercial purposes and personal use in accordance with these terms. You agree to use our services responsibly and in compliance with all applicable laws and regulations.
Permitted Uses: Creating websites, web applications and digital solutions for your commercial or personal projects, accessing our case studies and portfolio, contacting us for service requests and downloading resources we make publicly available.
Prohibited Uses: Using our services for illegal or unauthorised purposes, attempting to gain unauthorised access to our systems or networks, distributing malware or harmful code, infringing intellectual property rights, or engaging in any activity that could harm our reputation or business operations.
You are responsible for maintaining the confidentiality of any account information and all passwords associated with your use of our services.
Intellectual Property
All content, materials and intellectual property on our website and in our services are the property of Neoservice or our licensors and are protected by copyright, trademark and other intellectual property laws. This includes but is not limited to:
Website Content: Text, graphics, logos, images, videos, code and design elements on our website and in our work products.
Service Deliverables: Custom designs, code and solutions created specifically for clients become the client's property upon full payment, unless otherwise stipulated in a separate agreement.
Neoservice Brand: Our company name, logo and brand elements remain our exclusive property and may not be used without written permission.
You may not reproduce, distribute, modify or create derivative works from our content without explicit written consent, except where specifically permitted by law or these terms.
Client Obligations
When engaging our services, you agree to provide accurate and complete information necessary for project completion. This includes the timely provision of content, feedback and approvals as outlined in project agreements.
Project Timelines: Delivery timelines depend on client cooperation and the timely provision of feedback. Delays caused by client-side factors may result in adjusted timelines and potential additional costs.
Content Responsibility: The client is responsible for ensuring that all content provided is original, properly licensed or used with permission. The client indemnifies Neoservice against any claims arising from client-provided content.
Payment Terms: Payment schedules and conditions are specified in individual project agreements. Late payments may result in project delays or suspension of services.
Revisions and Changes: Changes to project scope may result in additional costs and timeline adjustments as outlined in project agreements.
Limitation of Liability
Our services are provided "as is" without warranties of any kind, express or implied. While we strive for excellence in all our work, we cannot guarantee uninterrupted or error-free service.
Service Availability: We make reasonable efforts to ensure the availability of our website and services but do not guarantee continuous access or the absence of technical issues.
Third-Party Services: We are not responsible for the performance or availability of third-party services, hosting providers or external integrations beyond our control.
Limitation of Damages: In no event shall Neoservice be liable for any indirect, incidental, special or consequential damages arising from the use of our services. Our total liability for any claim shall not exceed the amount paid for the specific services in question.
Professional Advice: Our services do not constitute legal, financial or professional advice. Clients should consult appropriate professionals for such matters.
We encourage clients to review all deliverables promptly and communicate any concerns within reasonable timelines to ensure satisfactory project outcomes.