Communication & Messaging
Centralise all your business communications in Neoffice. Internal chat, WhatsApp Business, VoIP telephony and webmail — your teams collaborate effectively from a single platform.
Internal chat by channels
Create discussion channels by project, department or topic. Direct messages, file sharing, @mentions and thread replies. All history is preserved and searchable at any time.
Integrated WhatsApp Business
Send and receive WhatsApp Business messages directly from Neoffice. Multi-instance routing to the right teams, pre-approved message templates and conversation history linked to client records.
VoIP telephony & calls
Make and receive calls directly from your browser or phone. Automatic call log with duration, optional recording and association to client records. Integrated SMS for quick notifications.
Integrated webmail
Manage your professional emails without leaving Neoffice. Every incoming and outgoing email is automatically linked to the relevant documents — quotes, orders, invoices, support tickets. NeoEmail infrastructure included.
Push notifications
Receive real-time alerts in your browser or on your smartphone. Customisable notifications by event type: new message, missed call, pending approval, urgent ticket. Never miss anything important.
Bots & automation
Configure bots to automatically answer frequent questions, route messages to the right person or trigger workflows. AI-assisted responses to speed up request processing.
From activation to automation
Your unified messaging in 4 steps
Channel activation Initial configuration
Activate the communication channels you need: internal chat, webmail, WhatsApp Business and/or VoIP. Configure email accounts, phone numbers and WhatsApp instances.
Channel organisation Team structure
Create chat channels by project or department. Define routing groups for WhatsApp and VoIP queues. Each team member joins the channels relevant to their work.
ERP integrations Document connections
Automatically link emails to quotes, orders and invoices. Associate VoIP calls to CRM records. WhatsApp conversations are linked to support tickets and commercial opportunities.
Automation & bots Smart responses
Configure automatic replies, routing rules and conversational bots. Routine requests are handled without human intervention, and complex cases are escalated to the right person.
All your communications connected to your business data
Neoffice unified messaging doesn't just centralise your exchanges — it connects them to your commercial, financial and operational data.
**Emails linked to invoices and orders** — every email is automatically associated with the right document in the Sales and Accounting modules
**Calls linked to CRM records** — incoming and outgoing VoIP calls are logged on the client record in the CRM module, with notes and tracking
**WhatsApp connected to support** — WhatsApp Business conversations automatically create tickets in the Helpdesk module if needed
**Workflow notifications** — pending approvals and assigned tasks from the Automation module trigger instant alerts
One simple price, all inclusive
Everything your SME needs to get started, no surprises.
Neoffice Management
The all-in-one cloud ERP for your SME
Monthly billing — no commitment
1 company · 1 user
- Sales & Swiss QR Invoicing
- CRM & Client Relations
- Purchasing & Suppliers
- Stock & inventory management
- Project management & tasks
- Multi-currency accounting & VAT
- Point of Sale (till)
- Website & online sales
- HR & Swiss payroll (SwissDec)
- Helpdesk & Client support
- Nora — Integrated AI assistant
- Document management (DMS)
- Analytics & Dashboards
- Automation & Workflows
- Online training (LMS)
- Communication & Messaging
- Mobile application
- Swiss compliance (nFADP, VAT, QR)
- Swiss cloud infrastructure
- Work sheets & Bookings
- Updates & improvements included
- Standard support included
No commitment · No credit card
Need tailored support?
Explore our complementary services →Why pay for 11 tools when one is enough?
Neoffice replaces the software you are already paying for — at a single price.
11 subscriptions · 11 invoices · 11 logins
tout compris
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Questions fréquentes — Communication & Messaging
Can WhatsApp Business be used directly from Neoffice?
Does internal chat replace tools like Slack or Teams?
Does VoIP telephony work with our existing numbers?
Are emails really linked to ERP documents?
Can responses to frequent messages be automated?
Modules complémentaires
Website & Page Builder
Create and manage your professional website directly from Neoffice. Generate a complete site in minutes with Nora AI, refine it with the visual editor and connect every page to your ERP data — without leaving your work environment.
En savoir plus
Helpdesk & Client Support
Offer professional client support with a complete ticket system. Client portal, automated SLAs and self-service knowledge base — all integrated into your Neoffice ERP.
En savoir plusIntéressé par Communication & Messaging ?
Discutez avec Nora, notre assistante IA, pour nous parler de votre projet.
- Vos idées sont en sécurité avec nous.
- Nous répondons rapidement.
- Vous travaillerez avec les meilleurs.
Propulsé par IA locale — vos données restent en Suisse