Question 1

What is Neoffice?

Accepted Answer

Neoffice is an all-in-one Swiss cloud ERP for SMEs, developed in French-speaking Switzerland: CRM, QR invoicing, accounting, HR and SwissDec payroll, project management, point of sale, and AI assistant Nora — all hosted 100% in Switzerland and compliant with the nFADP. Neoffice (not to be confused with the former NeoOffice office suite) is designed for Swiss companies that want to manage their entire business from a single platform.

Question 2

What does the Neoffice Management subscription at CHF 149/month include?

Accepted Answer

The subscription includes full access to the platform for 1 company and 1 user: sales & invoicing, CRM, purchasing, stock, accounting, point of sale, website with e-commerce, project management, as well as all updates and standard support. Billing is monthly with no commitment; on the annual plan (CHF 1490/year), you get 2 months free (12 months for the price of 10).

Question 3

How does the free trial work?

Accepted Answer

The free trial lasts 7 days, with no commitment and no credit card. You have access to all Neoffice features with demonstration data. At the end of the trial, you can subscribe or simply do nothing — no automatic billing.

Question 4

Where is my data hosted?

Accepted Answer

All your data is hosted exclusively in Switzerland, at Infomaniak. Our infrastructure complies with GDPR and the nFADP (new Swiss Federal Act on Data Protection). Your data never leaves Switzerland.

Question 5

Can I add additional users?

Accepted Answer

Yes, additional users can be added to your subscription. Contact us for a quote tailored to the size of your team.

Question 6

Does Neoffice handle Swiss VAT and QR invoices?

Accepted Answer

Absolutely. Neoffice natively integrates Swiss VAT rates (8.1%, 2.6%, 3.8%), generation of QR invoices compliant with the SIX standard, bank reconciliation via CAMT.053/054, and EBICS compatibility for electronic banking exchanges.

Question 7

Can I migrate my data from another software?

Accepted Answer

Yes, Neoffice allows data import from Excel, CSV and other common formats. Our team can support you in migrating your clients, items, accounting entries and history.

Question 8

Is there a mobile application?

Accepted Answer

Yes, Neoffice has a native mobile application for iOS and Android. You can manage your business on the go: consult your data, validate documents, use the team chat and even scan documents with the camera.

Question 9

How does support work?

Accepted Answer

Standard support is included in the subscription. You can contact us by email, chat or phone. No automated answering service — you speak directly to our team based in French-speaking Switzerland.

Frequently asked questions