Support

An ERP that adapts to you — and a team by your side

Every business is different. It is our ERP that adapts to your activity — not your activity that adapts to the software. And behind the platform, there is a real team, reachable by phone, who travels to train you and builds alongside you.

Our services

Six areas of expertise at your disposal

Beyond the software, here is how our team supports you every day.

Human support

Phone, email, chat — a human answers, not a chatbot. Your questions are handled by people who know your account and your business.

Accounting support

Our in-house accountant helps you set up your Swiss chart of accounts, configure VAT (AFC), and understand your journal entries. You are never alone facing the numbers.

Data takeover & migration

We import your customers, items and invoices from Bexio, WinBIZ, WooCommerce or an Excel export. Your original PDFs are preserved — nothing is lost.

Advisory & audit

Before turning everything upside down, we analyse your current processes. We tell you what needs to change, what can stay, and in what order — for a controlled transition.

On-site training

We travel to your premises to train your teams — small-group workshops, in the language you work in, tailored to your industry. No generic tutorials.

Custom development

Custom field, specific workflow, integration with another business tool — when the standard is not enough, we develop what is missing, specifically for you.

How it works

From your first call to your daily life with Neoffice

Initial discussion

A call or a visit to understand your business, your current tools, what works, what does not. Free, no commitment.

Tailored proposal

We come back with a clear proposal — Neoffice instance, support services, training, specific developments if needed. You know exactly what you are paying for.

Guided setup

Creation of your instance, data takeover, configuration together, on-site training for your teams. You are never left on your own halfway through.

Long-term follow-up

Once live, the team remains reachable. Evolutions, new requirements, additional training — we are there when you need us.

Our commitment

The ERP that adapts to your business — not the other way around

Most SaaS ERPs impose their own logic: their fields, their workflows, their categories. If your business does not fit the mould, that is your problem.

Neoffice does the opposite. The platform is designed to be shaped around your activity. Custom fields, bespoke screens, workflows built for your industry — everything is configurable. And when a specific point requires code, we write it.

Concretely, this means that an accounting firm, a bodywork workshop, a medical practice and a retail shop all use the same Neoffice — but each with their own version, configured for their terrain.

Custom fields & screens

Add information specific to your industry directly to your customer records, orders and items. No workarounds.

Business workflows

Your validation steps, approval circuits and specific automations — wired into Neoffice by our team.

Bespoke integrations

Connecting Neoffice to another business application, a WooCommerce site, a POS, a Swiss bank — the team develops the integration when needed.

Testimonials

They've experienced Neoffice support

We had been on Bexio for five years. The migration was done in a matter of days, without a single lost invoice, with all original PDFs preserved. The most impressive part: the team called us three times during the switchover to make sure everything was right. We never felt like just another account.

PH

Patrick H.

Managing director, Vaud-based accounting firm

Their accountant spent half a day with us to configure the chart of accounts together. Half a day. Not an email with an 80-page PDF — a real person explaining each journal entry to me. That is what I needed and I could not find it anywhere else.

SM

Sylvie M.

Director, B2B services SME

We had been on Bexio for five years. The migration was done in a matter of days, without a single lost invoice, with all original PDFs preserved. The most impressive part: the team called us three times during the switchover to make sure everything was right. We never felt like just another account.

PH

Patrick H.

Managing director, Vaud-based accounting firm

Their accountant spent half a day with us to configure the chart of accounts together. Half a day. Not an email with an 80-page PDF — a real person explaining each journal entry to me. That is what I needed and I could not find it anywhere else.

SM

Sylvie M.

Director, B2B services SME

Reachable

Pick up the phone. Someone answers.

A direct call is worth more than ten email exchanges. Our team is in French-speaking Switzerland, based in the canton of Vaud and Valais.

+41 21 519 09 32
hello@neoffice.chMonday–Friday, 8:30 am–6:00 pm
Use the form

Frequently asked questions — An ERP that adapts to you — and a team by your side

Is support included in the Neoffice subscription?

Do you travel throughout Switzerland?

How much does custom development cost?

What if we already use another management tool?

Can you advise us even before we sign?

Let's talk about your project

A 20-minute call to understand your activity, your current tools and see how we can help. Free, no commitment.